SRS holds a service organization that provides preventive maintenance, installation, spare parts packages and customer support to protect clients? equipment and investments. These services are formed for its wide range of products including solvent recovery systems, solvent distillation systems, hazardous waste recycling, automatic wash systems, aqueous cleaning systems, detergent cleaning systems and much more.
As a trusted supplier, consultant, and a business partner, SRS' service organization provides trained professionals ready to meet the customer's service needs.
For more information E-mail us at service@srsengineering.com
Engineering
SRS is an industry leader in the use of state-of-the-art computer hardware and software to provide complete and detailed information for manufacturing and on-going support through comprehensive engineering drawings and documentation. Current industry standard versions of CAD and PLC software are used in all product development to ensure compatibility and maintainability of SRS systems.
Customer Support
SRS is committed to customer satisfaction from installation to post warranty with a dedicated service staff and product quality assurance. For optimal system availability and maintainability, SRS provides detailed documentation including complete equipment lists, P&ID and mechanical drawings, utilities and wiring diagrams, as well as documented PLC application programs for each system. On-going telephone and E-mail technical support is always available to the user.
Manuals:
All Manuals are supplied on a compact disc compatible with all Microsoft based CD Rom drives.
Each CD Includes:
- Color Manual with pictures and detailed instructions.
- Acrobat Readers Manufacturer inserts with each instrument representing a bookmark. Allows maintenance department to easily access the specifications on each instrument with minutes.
- Acrobat parts list and spare parts spreadsheets with customer prices, available delivery and tag identification numbers. Each part is directly linked to our central inventory management software which indicates current in house inventory and estimated lead time..
DVD Training and Maintenance Video:
How do you bring new team members up to speed? How do you share information quickly, and make it interesting and compelling? How can you allow people learn at their own pace?
Our DVD based training is an effective way of providing helpful, interactive, self-paced training. Call for a simulated example of our training video so you can experience for yourself what DVD based training can be like.
Our DVD Training and Maintenance video if formatted to communicate with a DVD player or a DVD-ROM drive on your computer. The viewer has the option to watch the entire video or navigate through the? Chapter Menu? which allows the viewer to jump to a desired portion of the DVD.
SRS' high quality DVD training and Maintenance video includes detailed training clips along with commentaries.
-
High quality DVD Maintenance video of each instrument dismantled and assembled.
-
Possible trouble areas are displayed along with corrective approaches to troubleshooting and in a step by step process.
-
Video is customized to each customer and equipment.
-
Detail discussion of every feature.
Benefits:
-
Allows detail training and retraining to personnel in case of turnovers.
-
Helps keep equipment maintained which avoids long downtime from inexperienced maintenance and the lack of knowledge of the varied instruments.
-
Instantaneous payback in case problem occurs.
-
Maintenance will feel more comfortable with the equipment and its operations.
When you lose a valuable employee, you also lose:
-
Historical knowledge of equipment and systems, including modifications.
-
System engineering knowledge.
-
Troubleshooting skills.
-
Decision-making and problem-solving abilities (which may include detection, diagnosis, solution selection and implementation).
The DVD will provide you with all the information you require to operate, maintain and reflect on the equipment for years to come.
Other Services
In addition to our standard product engineering, quality assurance and technical support programs, SRS is also staffed to provide additional services including:
-
Turnkey systems including field installation
-
Custom applications and designs
-
On-site customer services
- Preventative Maintenance service
|
