Customized Service Plans

Customized Service Plans

We offer a variety of customized service plans to meet the varying needs of our client’s facilities. SRS provides an independent, professional resource for back-up and preventive maintenance support and other services.  These are the current Service Plans we offer:

The Basic Plan:

• The Basic Plan includes an annual audit of equipment condition by a SRS Service Representative. This plan is for facilities that have their routine maintenance performed by in-house personnel and need an independent evaluation of the equipment’s condition. The evaluation includes a written report and recommendations for service history and action. The plan also includes provisions for back-up support to the facility’s maintenance team at a preferred rate.

The Quarterly Plan:

• The Quarterly Plan is a preventive maintenance plan that includes labor only to perform routine maintenance in accordance with Original Equipment Manufacturer (OEM) recommendations. Corrective maintenance labor, PM parts, and corrective maintenance parts are billable under this plan. This plan offers an economical approach to preventive maintenance in that the facility assumes a greater role in equipment maintenance by managing inventory records, parts procurement, record keeping, and first-response. Genuine SRS parts and first- response corrective labor are available at preferred rates.

The Quarterly Plus Plan:

• The Quarterly Plus Plan includes the preventive maintenance provisions of the Quarterly Plan, plus the benefit of having a labor provision for unlimited callbacks to perform corrective maintenance in accordance with the contract rates. This plan is ideal for facilities with limited in-house maintenance resources that need back-up dispatched technician assistance. The Quarterly Plus Plan also includes preferred rates on parts and after-hour response labor.

The Flex Plan:

• The Flex Plan is tailored to the facility’s routines and the way you want the plan to be administered. This plan permits selective structuring of individual contract elements to specific departmental and equipment usage requirements (i.e., hour-of-work selections, inspection schedules, number of inspections, corrective maintenance support, service history reporting, who is responsible for first response and what parts or parts packages are to be inventoried). A SRS Service Representative works with your in-house team to provide services exactly as they want them.

• Emergency Response Maintenance SRS has highly trained personnel around North America ready to service your equipment. Our fast service dispatch can have a technician on the phone with you within four hours or on site within 24 hours in most locations.